Refund Policy

Returns

Due to the nature of our products, we do not accept returns on wax melts, room sprays, reed diffusers, or other home fragrance products unless they are faulty, damaged to the extent that they cannot reasonably be used as intended, or supplied incorrectly.

Fragrance is highly subjective and personal preferences vary. We cannot offer refunds, returns, or exchanges simply because a scent is not to your liking, is stronger or weaker than expected, or differs from your personal expectations.

Nothing in this policy affects your statutory rights under UK consumer law.

Damages and Issues

We take great care when packaging your order and make every effort to ensure it arrives in excellent condition.

Please note that wax melts are handmade products and, whilst uncommon, minor cosmetic imperfections, frosting, slight colour variations, or minor breakages during transit may occasionally occur. These do not affect the performance, safety, or fragrance of the product and are not considered faults.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at helendoodlepip@gmail.com.

To enable us to investigate the issue, we may request clear photographs of:

• The affected product(s)
• The internal packaging
• The external packaging
• Any visible damage

We reserve the right to refuse a refund or replacement where sufficient evidence of damage or fault is not provided.

Where a genuine fault, damage that renders the product unusable, or an error on our part is identified, we will offer an appropriate remedy, which may include a replacement, refund, or other suitable resolution.

Non-Returnable Items

The following items are non-returnable and non-refundable unless faulty or supplied incorrectly:

• Wax melts
• Room sprays
• Reed diffusers
• Sale and clearance items
• Mystery boxes and lucky dip products
• Gift cards
• Custom-made or personalised products

Exchanges

We do not offer direct exchanges. If we agree that a replacement is appropriate due to a fault, damage, or an error on our part, we will arrange this directly with you.

Refunds

Refunds will only be considered where an item is faulty, damaged to the extent that it cannot reasonably be used as intended, supplied incorrectly, or where we are otherwise required to provide a refund under applicable consumer law.

If a refund is approved, it will be issued to your original payment method within 10 business days of approval. Please note that your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at helendoodlepip@gmail.com.